Services for tenants
Your requests and their follow-up, your rent and your lease are all managed in the tenant portal. Cléo answers 24/7, explains your rights under TAL rules (Administrative Housing Tribunal, formerly the Régie du logement) and sorts emergencies; the team steps in when needed.
Rent out a unit
During the lease
- New repair requestPhotos, urgency and availability; immediate tracking number. (tenant portal, login required)
- Request trackingUp-to-date status and notices by email or text. (tenant portal, login required)
- Rent paymentPortal or bank transfer; automatic receipt. (tenant portal, login required)
- Documents: lease, RL-31 slipPhase 2Download at any time. (tenant portal, login required)
Change or leave the lease
- Adding a person to the leaseRoommate or occupant, with the landlord's consent. (tenant portal, login required)
- Lease assignment or subletWhat Bill 31 provides, then your notice online. (tenant portal, login required)
- Notice of departurePhase 2Re-leasing viewings scheduled by Cléo. (tenant portal, login required)
At any time
Your request, in real time.
In your tenant portal: up-to-date status, appointment time slot and notices by email or text.
Tenant login- ReceivedSept. 29 · 7:12 p.m.Request filed and numbered
- ScheduledThursday, Oct. 2 · 9 a.m. to 12 p.m.Menuiserie Lauzon, notice sent
- In progressEntry into the unit
- CompletedClosing confirmed with you
Your questions, our straight answers.
These answers come from questions asked to Cléo. Our team validates and dates them before publication.
A major water leak, a heating failure in winter, a power outage, a door or lock that no longer closes, a faulty smoke detector. Call 418-473-3208 at any time; if there is danger, dial 911.
Submit the request in your tenant portal, with photos. You receive a tracking number and an appointment time slot, then a notice at each step: received, scheduled, in progress, completed.
Using the payment method set out in your lease; your tenant portal shows what is due and what has been received. For any question about a payment, write to us from your portal.
Send a written notice from your tenant portal, with the contact details of the proposed person. Since Bill 31, the owner may accept, refuse for a serious reason or, for an assignment, terminate the lease; the portal explains each case before sending.
Fill out the Addition to lease form in your tenant portal: the person’s identity, arrival date and status, co-signing roommate or occupant only. The landlord gives consent, then the lease is updated.
The guarantor, or surety, commits to paying the rent and complying with the lease if the tenant doesn't. They choose how to show their ability to pay: a credit check with their consent, or paid receipts and bills. They sign electronically; we never ask for their health insurance card.
Choose the category in the form: comment, complaint or administrative request. You receive an immediate acknowledgement and a first response within 24 h.
All our available apartments are on the Apartments for rent page, with their availability date. Cléo books your viewing at any time, based on open time slots.
