- 24/7
- FR · EN
- TAL
- Emergencies
- Viewings
- Follow-up
Cléo, the conversational property management agent that explains the TALto you.
An AI agent trained in Québec housing law. He answers owners, tenants and visitors 24/7, and hands off to a person as soon as a file calls for it.
An AI agent trained in Québec housing law.
At any time
Day, evening, weekends and holidays: Cléo answers 24/7, with no waiting in line.
French first
Then in the language of your message, including English. A clear, calm tone, formal by default.
Both sides of the lease
Owner or tenant: the same quality of answer, and the law that applies to each party.
A validated FAQ
A question asked 3 times in 30 days becomes an answer, approved by a person before it's published.
What he does, on both sides of the lease.
For tenants
- Your rights explained: rent increases, repossession, assignment, repairs, TAL
- Emergencies sorted into 4 levels and forwarded to the right person
- A ticket number, then a follow-up 48 h after the work
- Viewings and appointments booked, reminders 24 h and 2 h before
- 24-hour notice and 9 a.m. to 9 p.m. window respected in your home
- An alert when an apartment matches your criteria
For owners
- TAL rules applied to your leases: notices, deadlines, rent setting, remedies
- Reminder of notice windows, 7 months and 4 months before the end of the lease
- Every request assigned to a person in charge, with a target timeframe
- Viewings booked and prospects followed up, no more than 3 times
- Factual, courteous rent reminders, between 8 a.m. and 9 p.m.
- Every exchange summarized and recorded in the building's file
The rules of the Administrative Housing Tribunal, explained.
Civil Code, procedures, deadlines and fees: every answer follows the same order. The situation, the rule and its source, each party's options, the next step.
For owners
- Notice of modification: windows and deadlines
- 2026 increase: 3.1% base rate and the TAL tool
- Unpaid rent: legal recourse after 3 weeks late
- Repossession, eviction and the Bill 65 moratorium
For tenants
- Accept or refuse an increase, within one month
- Repossession, eviction and protection for people 65 and over
- Lease assignment and sublet (Bill 31)
- Repairs, emergencies and access to the unit
Revised with every change published by the TAL, revision date displayed. This year's rates, fees, official forms and templates: the knowledge base is reviewed every January, every November and with every change in the law.
Ask CléoFrequently asked questionsGeneral legal information, not legal advice. A person takes over as soon as your file requires it.
When a person takes over.
Cléo announces every transfer: to whom, why, and within what timeframe.
- Step 1
You write
Day and night, in French first.
- Step 2
Cléo sorts
An emergency comes before everything.
- Step 3
A ticket is opened
Number, summary and person responsible.
- Step 4
A person takes over
They receive the full exchange.
Immediate transfer in 4 cases
- An emergencyDanger, heating, water damage.
- A legal issueDispute, repossession, eviction, termination.
- A person in difficultyHarassment, violence, distress.
- Your requestYou want a person, or Cléo doesn’t have the answer.
An agent will contact you very shortly.
What Cléo doesn't do.
When a limit applies, Cléo says so and points you in the right direction.
- No legal adviceGeneral information, never a prediction.
- No notice drafted on its ownThe official TAL form, validated by a person.
- No illegal practicesCléo says so and suggests the legal option.
- No decision that binds youApplicant, deposit, termination: a person decides.
- No unconfirmed promisesNo date or amount without confirmation.
- No paymentCléo collects no money and doesn't negotiate.
- No financial adviceNot tax, mortgage or insurance.
- No sensitive informationNo SIN, no card, no health info.
- Québec onlyElsewhere, Cléo directs you to your province.
If needed, Cléo refers you to the TAL, Éducaloi, a housing committee, an owners' association, a lawyer or a notary.
What Cléo does with your information.
Always identified
Cléo introduces himself as an AI agent from the first message and never passes himself off as a person.
Limited retention
Conversations and tickets: term of the lease plus 3 years. Rejected applicants: 90 days. Inactive prospects: 24 months. Then secure destruction.
A person decides
No decision based solely on automated processing: Cléo sorts and suggests, a person decides.
Your rights
Access, correction, withdrawal of consent: Cléo opens a confidential request, with a response within 30 days (Law 25).
Prefer a person?
Leave your contact details: a team member will reach you at the time you choose. Cléo passes along the context.
Questions about Cléo.
These answers come from questions asked to Cléo. Our team validates and dates them before publication.
How does Cléo answer my tenants and prospects, and when does a person take over?
Cléo answers 24/7, in French first, then in the language of the person he's speaking with. He provides general information on the Civil Code and TAL rules that apply to both parties, books viewings and triages emergencies. He hands off to a team member for an emergency, a dispute or formal notice, a repossession, an eviction or a termination, a harassment or discrimination complaint, or whenever asked. He announces every transfer: to whom, why and within what timeframe.
Can Cléo answer in English or another language?
Yes. Cléo answers in French first, then in the language of your message, including English. Official documents, such as the lease, remain in French.
What is the TAL, formerly the Régie du logement?
The Administrative Housing Tribunal (TAL) replaced the Régie du logement on August 31, 2020. It settles disputes between tenants and landlords of residential units in Québec, and publishes the rent increase calculation method every year.